the carers toolkit - greenwich
0300 300 2233
healthcare tools, information, advice, guidance
Find healthcare information and support, check symptoms, tests, and treatments, connect with local services, change your GP, find a dentist, track waiting lists, contact a ward, access discharge information, get the numbers you need, and so on.
This page won’t cover everything, but it’s a start—and we hope it helps to make a complex and often frustrating system just a little easier to navigate.
symptoms, diagnosis, tests & treatments
Here we have put together a library of information that connects you with features, articles and guides provided by trusted organisations. We can't promise that this page answers all of your questions, but we hope it goes a long way in doing so.
jargon buster
Complex terms can be confusing. This Carers UK guide explains Health and Social Care words in plain English.
condition checker
Thanks to the NHS we can find out most of what we need to know about almost any health condition.
symptom checker
The NHS symptoms checker is a helpful tool for checking the symptoms, causes and treatments
manage medicines safely
Managing medicines for someone can be complicated. Here you can find the NHS guide to managing medicines safely
tests and treatments
Surgeries, procedures, tests, screens and other treatments. Find out what you need to know from this comprehensive NHS A-Z guide.
vaccinations
No myths, just facts. Read what the NHS says about vaccinations for adults, children and babies
medicines
If you wish to know how medicines work, how to take them, and what the possible side effects are, you can find out here...
repeat prescriptions
If you wish to know how medicines work, how to take them, and what the possible side effects are, you can find out here...
health services and appointments
We’ve gathered information on key tasks that can feel complex. One useful tool is the waiting list checker, which shows expected wait times for hospital appointments—better than waiting without knowing
Each of the links below connects you to the carers centre. All you have to do is get in touch, we'll take it from there.
nhs services
Explore NHS services, including GPs, pharmacies, and hospitals, find services near you, and access online tools to manage your health.
hospital services
You can find a local hospital and learn all about the services it provides by simply typing your postcode into this hospital finder service.
the nhs app
All you need to know about the NHS app - how to to download it, how to set it up, and how to use it...all in clear, plain English
outpatient referral and appointments
If you have been e-referred to a hospital specialist, you can view, manage and change your appointment here
online nhs services
Using NHS online can really cut down the time and effort needed to access front door services - here you can find out what you can do online
hospital waiting lists
Here you can check the waiting time for your outpatient appointments with the Lewisham & Greenwich NHS Trust
gp services
Find, register or change your GP with this online NHS service. All you need is your postcode to start
gp appointments
We all know booking gp appointments can be challenging. Here you can find out how you can do it more effectively
pharmacy services
Pharmacies offer more services than we may imagine. Here you can find out all about what they can do for you
find Pharmacy services
Pharmacies offer more services than we may imagine. Here you can find out all about what they can do for you
lewisham and greenwich nhs trust - hospitals
Healthcare services in Greenwich are provided by Lewisham and Greenwich NHS Trust. This means you, or the person you care for, may receive hospital treatment in either Greenwich or Lewisham, depending on the service needed.
For more information, visit the NHS website. We’ve also included direct links to helpful sections below.
hospital discharge & post hospital care
Here we have put together a library of information that connects you with features, articles and guides provided by trusted organisations. We can't promise that this page answers all of your questions, but we hope it goes a long way in doing so.
planning to leave hospital
There is a process to being discharged from hospital. Here you can find out what that process is, and how you can plan for it
transport assistance
Here you can find out all about patient transport and how to arrange it
care after a hospital stay
Some people require care after leaving hospital. Here you can find out what care is available, and how you can arrange it
contact the patient liaison service
The Patient Advice and Liaison Service provide a point of contact for patients, their families and their carers. Find out more here...
dentist appointments and services
Find a dentist, learn about treatments, find out about the costs of dental treatment
nhs dentist finder
Use the NHS dentist finder service - all you need to do is enter your postcode
dental emergencies
What classifies as a dental emergency, and what to do and where to go if you have one
dental costs
Find out if you can get free, or partial cost dentist appointments
nhs dental treatments
Find out all about what to expect from an NHS dental appointment
complain about healthcare and dental services
making a complaint a gp or health service can seem complicated. Here we put together a series of easy to use guides to help you to do it
complain about a gp service
You are able to complain if you are unhappy about the service provided by your gp. Here, tells you all about how to do it
complain about a dental service
There is a dedicated body for complaints about private sector dentistry. You can access it here, alongside links to making ccomplaints about NHS dentists
complain about a hospital service
If you have reason to complain about a service provided by a hospital, this is where you can find out how to proceed
complain to the ombudsman
You can complain to the ombudsman if the nhs has not acted properly or fairly or has given you a poor service and not put things right. Its a free service
the patient liaison service
You can complain to the ombudsman if the nhs has not acted properly or fairly or has given you a poor service and not put things right. Its a free service
Did we forget something? please email us, or let us know by calling 0300 300 2233